Terms and conditions (AGB)

AGB (Allgemeine Geschäftsbedingungen, general terms and conditions) are pre-formulated contract terms that a company uses for all customers – the "small print".

Important to know (German law):

✅ You have to accept the T&Cs for the contract to apply
✅ BUT: unfair clauses are invalid by law (§ 305 ff. BGB)
✅ "No exchanges" does NOT apply to online purchases (14-day right of withdrawal)
✅ Clauses that are "surprising" don't apply

Typical invalid clauses:

❌ "No warranty" – illegal for new goods
❌ "Automatic renewal for 12 months" – since 2022 max. 1 month
❌ "All liability is excluded" – invalid for intent/gross negligence

Tip: you don't have to read the T&Cs to be protected. The law protects you from unfair clauses – even if you agreed to them.